The Next Normal – The future of hotels

How will hotel operators use new technologies, respond to travelers’ changing needs and preferences, and become more sustainable? Five leaders of McKinsey’s Travel, Logistics & Infrastructure Practice envision what the hotel experience might be like in the 2030s. The following transcript has been edited for clarity. Convenience and customization Caroline Tufft: The big change that...

As travel resumes and builds momentum, it’s becoming clear that tourism is resilient—there is an enduring desire to travel. Against all odds, international tourism rebounded in 2022: visitor numbers to Europe and the Middle East climbed to around 80 percent of 2019 levels, and the Americas recovered about 65 percent of prepandemic visitors —a number...

Samsara’s CEO and co-founder Sanjit Biswas believes that the driving force behind the company’s rapid growth is the compelling idea that technology can change the physical world. “I think the driving factor for our employees is the impact that we have in the real world,” he explains. “Our customers in physical operations are the ones...

Tourism is vital to Spain. The country’s natural attractions and cultural assets draw crowds from around the world—making many of its communities reliant on tourism. Pre-pandemic, Spain was the second-largest tourism destination in the world, drawing 84 million visitors in 2019 who brought over €92 billion in revenue. Travel and tourism accounted for around 14...