In our ongoing exploration of innovation in the airline sector, we’ve previously delved into how technology and the strategic use of data have been pivotal forces in enhancing various aspects of airline operations – from streamlining terminal procedures and flight operations to refining baggage management. Similarly, we’ve looked into technology’s impact on the traditional pillars of airline retail, such as revenue management, distribution, and ancillaries, where the innovative application of data analytics plays a mission-critical role.
However, one intriguing question has remained unanswered thus far: despite a broad range of critical advancements, how significantly do these technological strides resonate with the end consumer – the traveler?
In other words, to what extent have technological innovations directly uplifted the passenger experience?
Embarking on this investigation, we initiate a new content series aimed at dissecting the passenger experience across three…
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