Great on-time performance rewards an airline many times over. BCG found that reducing ground time by just one minute per aircraft can result in a yearly savings of up to $10 million. Staying on schedule can reduce costly cancellations and boost your reputation with customers.
For each flight that leaves the terminal, many highly trained members of your team are playing their parts in a complex and highly choreographed dance. But air travel leaves very little room for error. When problems arise, your crews have to act as quickly as possible to find solutions, while also ensuring passenger safety and comfort.
Many of you have told me you feel stuck. You’re already following best practices, hiring the best people and investing as much as you can in training and troubleshooting. Yet your OTP rates won’t rise to where you want them.
What’s clear to me is that it isn’t your employees who are holding you back —…