SITA’s 2023 Air Transport IT Insights report, published today, finds that both airports and airlines saw IT spend increase year on year into 2023, reaching an estimated 10.8 billion USD and 34.5 billion USD respectively, with over two-thirds of airport and airline CIOs expecting continued growth into 2024. Airports also boosted IT spend as a percentage of revenue in 2022 and 2023 even as business benefitted from an uptick in travel demand, signaling just how crucial a role technology will play in the next-generation travel experience.
Aviation CIOs’ key investment priorities include a biometrically enabled passenger journey, leveraging data to unlock operational efficiencies, and green solutions to optimize energy consumption and emissions.
From a seamless passenger experience to optimized operations
Airlines and airports have made strides in optimizing the passenger experience, with over half having implemented IT to improve efficiency across check-in,…
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