By Riley Kaminer
When he was a consultant at McKinsey, Alex Jara spent a lot of time in the air. Flying internationally on an almost weekly basis gave Jara an unusually in-depth perspective into how airlines work. Or more importantly, how they don’t.
“There was a moment when the company paid for my fully-refundable ticket to New Zealand, and it cost $17,000,” he told Refresh Miami. “A couple of days passed by and I saw that the price dropped, so I called my travel agency and asked them to refund it and rebuy it.”
“But it took ages to actually get the refund. That made me think: ‘What’s going on? Why is this so cumbersome?’”
That’s when the inner management consultant in him jumped out. After doing some sleuthing, Jara…