Chauffeurs working for Blacklane will now be paid the exact parking costs incurred at all London airport pick-ups and drop-offs.
Previously chauffeurs were paid a flat fee – which sometimes left them out of pocket if customers were delayed. Blacklane’s chauffeur partners can now upload receipts and booking information to a new online form that takes less than 90 seconds to complete.
Alan Sceeny, Blacklane head of London operations, said: “London airport parking is some of the most expensive in the world. We recognise that chauffeur partners occasionally felt penalised when met with delays in the airport. Thanks to their feedback we’ve introduced a new policy ensuring the actual costs incurred can be efficiently claimed.”
He added: “Our global business is about meeting the needs of our chauffeur partners and guests, and we’ve worked hard to find a good solution. We’re pleased to report this change has been embraced and we’ve successfully processed…
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