Airbnb has rolled out an artificial intelligence (AI) bot for customer service in the U.S.
CEO Brian Chesky addressed the use of this tool during the company’s recent first-quarter earnings call, TechCrunch reported Friday (May 2), saying that 50% of customers were already turning to the bot for customer service.
“One thing I’ll say about AI … it is definitely making the customer experience easier. … It has already led to a 15% reduction in people needing to contact live human agents,” he said, adding that the company plans to offer the feature to all U.S. users this month.
Speaking at the Human[x] conference in Las Vegas in March, Airbnb chief business officer Dave Stephenson said the company plans to embed AI…
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