AI in action: When your concierge is an AI Agent and still sends cake

That’s exactly what happened at The Luxe Nomad, a luxury villa booking platform. During a chat, guest mentioned about a birthday celebration. Bella, their AI concierge, picked it up, triggered a ticket to the ops team, and arranged a cake — without being asked.

“We didn’t train her to do that. She just… picked it up,” said Jean Nie Lim, Global Head of Reservations & Guest Experience at The Luxe Nomad. “Honestly, it surprised us.”

From cake to code: The travel tech context

Surprise was a running theme at the latest Travel Tech Thursdays in Kuala Lumpur, where travel tech builders gathered to show how AI is reshaping the trenches: booking workflows, WhatsApp chats, content automation, real-time guest services.

Read More