Expedia has developed an AI-based tool on its mobile app to help users plan trips and explore destinations. The tool is powered by ChatGPT, an artificial intelligence technology that is being used in multiple industries. Users can pose any queries to the chatbot and it responds with answers that are generally accurate. However, to ensure that the tool doesn’t provide unreliable or incorrect information, Expedia has put guardrails on the chatbot to prevent it from veering beyond travel-related topics. The AI tool is currently in beta testing and has some shortcomings, such as not being able to help with some queries. Nonetheless, it augments Expedia’s existing tools, which already utilise AI.