Expedia has launched a new feature in its app called ChatGPT to assist customers with their travel bookings. ChatGPT is an artificial intelligence-powered chatbot that interacts with customers in a conversational manner to answer their queries and help them make bookings.
According to the company, ChatGPT uses natural language processing to understand the customers’ requests and provides helpful responses in real-time. The chatbot can help with all aspects of the booking process, including flight and hotel reservations, rental cars, and activities and attractions.
The launch of ChatGPT comes as part of Expedia’s effort to provide its customers with a seamless and hassle-free booking experience. With the chatbot, customers no longer have to wait for customer service representatives to assist them, which can be a time-consuming process.
“We know travelers are looking for quick and easy ways to book their travel and get on their way to their desired destination,” said Cyril Ranque, President of Travel Partners Group at Expedia. “ChatGPT is an innovative solution that leverages artificial intelligence to provide customers with a more personalized and efficient booking experience.”
The launch of ChatGPT follows the recent trend of travel companies adopting artificial intelligence to enhance their customer service experience. AI-powered chatbots have become increasingly common in the travel industry, with many companies developing their own bots to assist customers.
However, the success of these chatbots is largely dependent on their ability to understand and respond to customers’ requests in a manner that is both accurate and helpful. Expedia has sought to address this by using natural language processing to ensure that ChatGPT can understand and respond to even the most complex queries.
The chatbot has also been designed to learn from customer interactions, which enables it to continually improve its responses and provide an even more personalized experience.
To access ChatGPT, users will need to update their Expedia app to the latest version. Once updated, the chatbot will be available to assist with travel bookings 24/7, making it a convenient and reliable tool for anyone looking to book their next vacation.