ChatGPT, a generative AI tool developed by OpenAI, has been dominating the conversation in technology since early 2023. Generative AI is a type of artificial intelligence that is designed to generate original content, such as text, images, or music, by analyzing large amounts of data and identifying patterns. ChatGPT specifically is trained on a massive dataset of text and can generate new text based on a given prompt or context. The potential impact of generative AI tools on businesses is significant, including personalization, automation, innovation, and decision-making.
Generative AI and ChatGPT could significantly change the way business travel management is handled. For example, generative AI could help with personalized trip planning, automated travel policy compliance, real-time travel assistance, and cost savings. To demonstrate its knowledge, ChatGPT was prompted to draft a memo for a travel manager to describe what NDC means to corporate travelers, draft a strategy document for a corporation and its TMC to prepare for the transition to NDC, and draft a debate about NDC between three parties.
ChatGPT demonstrated its knowledge by drafting a communications strategy for a travel manager to explain NDC to corporate travelers. NDC stands for the New Distribution Capability, which is a new technology standard that allows airlines to provide more detailed and personalized information about their fares and services to travel agents and travel management companies. With the implementation of NDC, travelers may see more options and ancillary services, such as seat upgrades, priority boarding, and lounge access. NDC also allows for more efficient and accurate booking processes, which can save time and reduce the likelihood of errors or discrepancies.
A strategy document for a corporation and its TMC to prepare for the transition to NDC was also drafted by ChatGPT. The objective of the strategy is to ensure a smooth transition to the NDC standard for airline bookings while minimizing disruptions to corporate travel operations and ensuring cost-effective and efficient travel arrangements. Key strategies include collaborating with TMC, evaluating current technology and processes, educating travel managers and travelers, negotiating with airlines, and testing extensively.
In conclusion, generative AI tools such as ChatGPT have the potential to transform the way businesses operate, improving efficiency, personalization, and innovation. Specifically, generative AI could significantly change the way business travel management is handled, including personalized trip planning, automated travel policy compliance, real-time travel assistance, and cost savings. ChatGPT demonstrated its knowledge of NDC by drafting a memo for a travel manager to describe it to corporate travelers, drafting a strategy document for a corporation and its TMC to prepare for its transition, and drafting a debate about NDC between three parties.