In a lively and sometimes irreverent panel at Phocuswright WiT Middle East in Dubai last week, hospitality and travel technology leaders debated how AI, automation, and invisible operations are reshaping the future of travel, payments, and the guest experience.
The session kicked off on a playful note with an AI-generated song – a reminder of just how deeply AI is now woven into everyday life.
But the discussions quickly turned to serious predictions about a future where, Sanjay Sharma, CTO, Orascom Hotels Management, quoting Nvidia’s Jensen Huang, warned, “in the very near future, “IT employees will be reporting to HR” because managing AI “agents” will become a core human responsibility.
“Whether you are a…
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