Interviewed in turn, the leaders painted an optimistic view of the future. Tamur Goudarzi Pour, CCO, Swiss, said the next two quarters were looking positive for the airline despite the headwinds. Key to this was that 75% of ticket sales were through the Lufthansa Group’s own channels or New Distribution Capability channels. That gives the group a much better understanding of, and relationship with, the customer.
“We need complete freedom to define the offer,” said Pour.
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