I love technology.
I feel naked when I’m not wearing my Apple Watch. If Google Calendar and Tasks weren’t working, I wouldn’t be, either. I love playing with virtual-reality headsets and generative AI.
But sometimes, technology betrays us. So I’ll amend my first statement: I love technology … when it works.
In May, I checked two bags on my United Airlines flight to Dallas to attend the ASTA Travel Advisor Conference. One held my clothes and the other, podcasting equipment.
United hypes its in-app bag tracking. On its website, it states, “We’ll let you know when your bags are loaded, unloaded and ready to be picked up at baggage claim.”
When I boarded my flight, I popped the app open and saw my bags had, in fact, made it…