Navigating payment challenges in travel:the road ahead in 2025

The travel industry stands at a critical juncture in 2025, grappling with the dual challenges of technological disruption and evolving consumer expectations. A traveller survey by FinMont, a global payment orchestration platform, delves into these issues, uncovering significant gaps in current payment processes and opportunities for transformation. With nearly $1trn in annual airline transactions and billions more across the broader travel sector, the stakes are high.

Travel payment pain points: A consumer perspective

The survey highlights that lengthy, complex payment processes remain a persistent frustration for travellers, particularly among younger demographics.

Key issues include:

• Limited Payment Options: Nearly 10% of consumers under 34 abandon bookings if mobile payment solutions like Apple Pay or Android Pay are unavailable.
• Lack of Transparency: Hidden fees and unclear pricing structures frustrate 25% of respondents, leading many to seek…