Payments Orchestration in Meeting Travel Business Complexity

Airlines run on two things: schedules and exceptions to those schedules.

For the travel industry, building the plane itself represents a more straightforward, even simpler, exercise than getting it into the air and landing it smoothly.

To ensure reliable travel — aligning schedules across global time zones, managing real-time disruptions, coordinating with airports, handling passenger service — the travel industry faces the unpredictable.

Weather disruptions, delays, maintenance issues, shifting fuel costs, unexpected crew shortages, and changing government regulations are all compounded by the logistical challenges of passenger management across languages, cultures and customs.

Against this backdrop, the legacy systems many airlines still rely on are proving inadequate in an industry where complexity and consumer expectations are rising, CellPoint Digital CEO Kristian Gjerding told PYMNTS. At the center of streamlining operations lies the role of payment orchestration…