Air Astana VP Inflight Services discusses key CX initiatives from personalisation and IFE to sustainability and emerging technologies

Air Astana is committed to “creating exceptional inflight experiences” and recently received a five-star rating in the major airline category from the Airline Passenger Experience Association (APEX) – the ninth time the airline has received an APEX award. In this interview, Yelena Obukhova, Vice-President Inflight Services, shares insights into Air Astana’s focus on personalisation, inflight entertainment,…