Amazon Web Services on how generative AI can streamline operations, empower staff, and deliver more seamless customer experiences

Which did you hear about more in 2023 – Taylor Swift or generative AI? While the two were certainly the hot topics of the year, there are many in the airport space that are wondering if generative AI will be useful to them or is just another buzzy topic (think blockchain or metaverse). FTE sat down with Bob Kwik, Global Head of Airports and Ground Transportation, at Amazon Web Services to hear his take. Bob has…