New Delhi, India — August 14, 2023
In short: The Indian government has suspended its free seat selection policy for 60% of airline seats following airline protests.
According to the Ministry of Civil Aviation, the policy allowing passengers to select seats at no additional cost for 60% of available seats has been put on hold. The decision came after objections from airlines. However, other passenger-friendly reforms such as co-seating passengers on the same PNR and clear policies for pet carriage, musical instruments, and sports equipment will remain in effect. No specific timeline for reinstatement was provided.
This policy was part of a broader initiative to enhance passenger experience. Competitors like airlines in the U.K. and Europe have similar seat selection options, but the Indian market had not previously offered such a comprehensive free service. The suspension reflects the government’s willingness to listen to industry feedback, particularly regarding revenue concerns raised by airlines.
TMCs and airlines managing passenger flows in India should prepare for potential changes in passenger behavior and revenue management strategies. The suspension may prompt airlines to reconsider pricing models or explore alternative passenger satisfaction initiatives. Airport lounges and travel agencies should monitor for any updates on co-seating and pet carriage policies, which remain unaffected.
What is the free seat selection policy?
A government initiative allowing passengers to select seats at no extra charge for 60% of available seats on domestic and international flights.
Which travel trade segments does this affect?
This policy directly impacts TMCs, airlines, and airport lounges operating in India, as well as travel agencies handling bookings for Indian travelers.
When does this take effect?
The policy was suspended as of August 14, 2023, and no reinstatement date has been announced.
Reference:Source.
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