We all predicted that last year we would see transformation. We now also know that above and beyond the many severe challenges we all faced, 2020 gave us the opportunity to reflect and think about how to evolve.
There is no doubt the business of travel sellers of all types and sizes is changing. Travel companies have been dramatically evolving for some time now. Whether it’s a retail agency, online travel agency, business travel agency, or a hybrid of all three. Even corporations and how they manage business travel is shifting.
Moreover, many travelers’ expectations, wants, needs, requirements have changed, although others have still stayed the same. If there’s anything travelers…