Ritzenthaler: ‘Opening a new call centre shows huge authentic commitment to the UK and Irish market’
The small-ship cruise line said its new call centre in Welwyn Garden City would provide localised support to help increase productivity and efficiency of inbound calls, resulting in “greater agent and guest satisfaction”.
Starting 3 June, the 22-person call centre team will include 15 customer-facing agents, five internal agents, one team leader and one manager.
The team will handle calls from 8am to 6pm Monday through to Friday, with agents in North America helping from 6pm to 8pm and then 10am to 6.30pm on Saturdays. Operations will ramp up to full capacity from 1 July.
The news comes days after Silversea confirmed it was moving its UK call centre operations to the Philippines to offer agents globally 24-hour support.