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Delta is applying its vision to deliver a digital concierge for customers – first unveiled at CES 2020 – to anticipate and address the evolving travel needs brought about by the COVID-19 pandemic. Teams across the company are finalizing a digital experience that will guide customers seamlessly through booking, COVID-test scheduling and document verification – all available via Delta channels.
“We want to take the guesswork out of our customer’s hands and give them a simple, streamlined experience for navigating current travel requirements,” said Bill…