Taking on staff who are new to the industry can open up a wide pool of talent but how do managers train these inexperienced employees to deliver the standards of service they and their customers expect?
A rock star team of sales staff can hugely boost a travel agency’s success but finding new team members isn’t always easy.
Increasingly agencies are casting their nets beyond the safe harbour of the travel industry to find candidates with potential. But where do you start when you have a new recruit with no prior knowledge of the systems, product and customer service skills that your business requires? We speak to agencies with first-hand experience of onboarding new-to-travel recruits successfully.
ALL IN THE TIMING
When running a busy agency, a key concern is how long it might take to ramp up staff with no prior experience. Abi Hyslop runs…