Taylor, who moved into a customer experience role outside of travel, said businesses in property and removals “were snapping up travel staff right, left and centre”. “Now it’s our turn to get it [talent] back.”
Kenny said people’s priorities had changed, with more people pursuing a better work-life balance and more flexibility. “If companies are sticking to a rigid nine-to-five, five-days-a-week, people will leave.”
The panel agreed that despite issues with travel’s outward public image, it remained an attractive sector in which to work. “This is an industry where there’s no hard and fast rules – if you have the talent and the ability, the world is your oyster,” said Taylor.
Seed argued it was important people didn’t feel stuck in a particular role, and that they had a development pathway with an outcome they can aspire to. She urged delegates to be open with their staff about the potential opportunities there are for them.
Kenny said for…