‘People are starting to ask questions and people are starting to say: What can we do better? How can we be better on this,’ says Travel Industry Association of Ontario president
TORONTO — Travel and hospitality experts say pandemic-battered businesses are increasingly recognizing a longstanding blindspot that if addressed could help them rebound this summer: the BIPOC traveller.
Interest in diversity, equity and inclusion initiatives has exploded over the past year or so among operators keen to repair relationships and expand their reach, says the head of the Tourism Industry Association of Ontario, which launched monthly webinars in January for those eager to better welcome visitors who are Black, Indigenous and other people of colour.
“People are starting to ask questions and people are starting to say: What can we do better? How can we be better on this?” says TIAO president Christopher Bloore.
“And I’m seeing that not just on an association level like us, but I’m…