The healthcare industry was put to the test last year due to the pandemic, and a lot of innovation shone through—from new drugs and medical devices to supply-chain breakthroughs and better collaboration processes. Business leaders from all areas of the industry found new ways to accelerate growth to support the common good and generate critical revenue.
In a McKinsey survey of more than 200 organizations across industries conducted in June 2020, more than 90% of executives believed COVID-19 would fundamentally alter how they do business over the next five years. Almost as many said the crisis would have a lasting impact on their customers’ needs. However, more than three-quarters agreed that the pandemic will create significant…