In the wake of COVID-19, restaurants, hotels, and airlines have to focus on meeting today’s most pressing need: making customers and employees feel safe and cared for throughout an entire hospitality experience.
In a recent survey customers and employees viewed “businesses having clear plans for ensuring sanitary and COVID-safe environments” as the top priority in order for them to resume in-person visits or a return to the workplace. The availability of COVID-19 vaccines has added another variable to this trust equation. Beyond the question of testing, have workers and customers been vaccinated, and how can this be verified to reinforce trust in a particular travel or hospitality environment?
While earning that trust won’t be easy, it’s a necessary precursor to higher revenue. Recent survey results predict a slow return of customers to travel, with a majority not planning to travel in the near future. Many doubt they will fly or board a cruise ship even after the virus…