A TikTok user who goes by the username Maayan, who is a wheelchair user, has criticised Air Canada for its operating policies that have caused her to feel mistreated. Maayan argues that, despite the airlines’ claims to be accessible to wheelchair users, in practice, this is not always the case. In her video, she had a disagreement with a flight attendant who allegedly refused to store her wheelchair in the cabin’s storage space. Maayan, who has had a wheelchair broken by Air Canada in the past, argued that the company should prioritise the safety of the users’ wheelchairs. Since the events of the video, Maayan has filed a formal complaint against Air Canada.
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