If you’ve dealt with customer service executives before, you might agree that it isn’t always a pleasant experience. Sometimes you just give up from frustration over not being able to solve your issue. One musician probably had the best response ever to an unresolved customer complaint. Musician Dave Caroll, wrote a diss track to get back at United Airlines, who allegedly broke his guitar by mishandling it. The video went viral and cost the airline quite a huge chunk of money and reputation as customers across the world united over the video. It broke the internet then and is still making rounds now. It has also changed the way companies provide customer service quite a bit as per Marketplace.org.
Several news sources covered that within five days of the musician posting his video, the airline’s stock dipped by 10 percent of its total value. The song “United Breaks Guitars” captures the harrowing experience Caroll had with the airline. The musician shares that he boarded the flight…