The boarding process is one of the more stressful parts of a flight for many passengers and the majority of gate agents. Indeed, ensuring a timely boarding and on-time departure while maintaining the safety and comfort of all passengers is a restless choreography that continually plays out at airports worldwide.
Photo: Ronnie Chua / Shutterstock
When it works well, flights leave on time with mostly satisfied customers. When it works poorly, delays abound, and frustrations escalate….
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