Periods of high cancellation during the pandemic have led to problems refunding travellers, with some refunds taking many months to process. To preserve vital cashflow, travel companies have offered vouchers for future travel, but limited clarity on the lifting of government restrictions has resulted in uncertainty for those travellers seeking to redeem them.
A new study by Amadeus, conducted in May 2021 with 5,000 travellers across the world, highlights the impact that refund uncertainty is having on traveller confidence and bookings during 2021, as the industry begins its recovery.