Canary Technologies Launches AI Voice Rollout With Wyndham Hotels & Resorts

Canary Technologies announced a global rollout of AI Voice technology in partnership with Wyndham Hotels & Resorts. The expansion enables thousands of Wyndham franchisees worldwide to implement Canary’s AI Voice technology across their operations.

Integration with Existing Platform

Wyndham franchisees are already utilizing multiple Canary solutions integrated with Wyndham’s guest engagement platform. These existing tools address modernized check-in processes, guest communication via text, and personalized upsell offerings. The addition of AI Voice technology extends this capability set to include phone interactions, creating a unified AI experience across all guest touchpoints and communication channels.

AI Voice Capabilities

With AI Voice enabled, guests receive instant, personalized responses available 24 hours per day, 7 days per week. The technology represents an expansion of Canary’s service offerings beyond text-based and in-person guest interactions.

Pilot Program Success

The global rollout follows a successful pilot program conducted by Wyndham at more than 700 hotels prior to the full-scale deployment.

Key Points

• Organizations: Canary Technologies; Wyndham Hotels & Resorts
• Technology deployed: AI Voice technology
• Scope: Global rollout to thousands of Wyndham franchisees
• Pilot scale: More than 700 hotels
• Integrated solutions: Check-in modernization, text communication with guests, personalized upsells, AI Voice calls
• Availability: 24/7 instant, personalized responses

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