The hospitality industry is highly competitive, and hoteliers need to constantly find ways to attract guests and retain them. To do so, they must leverage the latest technology trends and provide innovative guest experiences. Mobile check-in, mobile checkout, and mobile key access are now expected by guests, and digital tipping solutions have been shown to boost employee pay. Voice assistants and AI-powered chatbots are becoming popular in hotels, while VR/AR technology provides guests with immersive experiences. In-room tablets, high-speed Wi-Fi, smart thermostats, smart lighting, smart TVs, and IoT devices are also enhancing the guest experience. Cloud-based property management systems, reputation management software, and personalized marketing campaigns are also effective ways to improve operations and guest satisfaction. Social media platforms like Instagram, Facebook, and TikTok are being used by hotels to connect with guests, while sustainability initiatives are becoming increasingly important. Digital authorizations are necessary to ensure PCI compliance, and room service robots are being used to deliver food and beverages to guest rooms. Finally, digital signage, energy-efficient design, and energy management systems are helpful in promoting hotel amenities and reducing energy consumption.
Airbnb Preps for ‘Anti-Party’ Summer, Wants Neighbors to Snitch
Airbnb Inc. is enacting an “anti-party crackdown” for the US summer holidays, extending measures aimed at retaining hosts after a pilot last year led to fewer reported parties over long weekends.The vacation rental company said in a blog post Wednesday that it will implement its “anti-party” system for the Memorial Day and Fourth of July...
