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Hospitality Technology Provider Vouch Adds New Features to its Guest Messaging Platform

Vouch, a company specializing in guest messaging technology for the hospitality industry, has announced the release of several new features for its platform. These enhancements are designed to improve guest communication and operational efficiency for hotels.

The company’s core offering is a guest messaging platform that enables hotels to communicate with their guests through various channels, including SMS and in-app messaging. The newly introduced features aim to streamline this communication further and provide additional value to hotel operators.

Among the new additions is a feature that allows hotels to send automated pre-arrival messages to guests. This helps in gathering important information before the guest checks in, such as estimated arrival times or special requests. Vouch also introduced an improved system for managing guest requests. This enhancement is intended to ensure that all guest needs are addressed promptly and efficiently by the hotel staff.

Furthermore, Vouch has expanded its integration capabilities. The platform now connects with more hotel property management systems (PMS). This integration allows for a more seamless flow of information between Vouch and a hotel’s existing operational software, reducing manual data entry and improving accuracy.

The company states that these updates are part of its ongoing commitment to providing hotels with advanced tools for guest engagement and service delivery. By offering these new functionalities, Vouch aims to help hotels enhance the guest experience and optimize their internal operations.

Key Points

• Vouch has added new features to its guest messaging platform.
• New features include automated pre-arrival messages.
• An improved system for managing guest requests has been introduced.
• The platform’s integration capabilities with hotel property management systems (PMS) have been expanded.

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