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Half of the small and medium-sized business travel decision-makers surveyed said demonstrating the return from managed travel was a challenge.
THE NEWS:
Analysis: Travel managers often face pressure when employees spot a flight $50 cheaper online, overlooking hidden savings such as waived change fees, complimentary breakfast, after‑hours rebooking and the employee time saved by not handling travel issues themselves.
DETAILS:
WHY IT MATTERS:
When these ancillary savings remain invisible, the lower fare can win the argument before the full cost of the trip is considered, potentially leading companies to undervalue the benefits of managed travel services.
FAQ
What hidden benefits can offset a higher corporate travel fare?
Benefits such as waived change fees, complimentary breakfast, after‑hours rebooking support and the employee time saved by not handling travel issues themselves can offset a higher base fare, though they are often invisible in price comparisons.
Why might a $50 cheaper online flight still be more expensive overall for a company?
Because the lower fare ignores ancillary savings like waived change fees, complimentary meals, after‑hours support and employee time saved, which can make the total cost of a managed booking higher but more valuable.
How can travel managers demonstrate the true value of their services?
By quantifying and communicating hidden savings—change‑fee waivers, meal provisions, support hours and employee time saved—travel managers can show that managed travel delivers cost efficiencies beyond the headline airfare.
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