They explained: “While this was not a breach of Booking.com, and the actual numbers of accommodations affected are a small fraction of those on our platform, we have made significant investments to limit the impact, putting new measures in place to protect our customers and support our partners, as the scam has evolved. If a customer ever has any concerns about a payment message, we encourage them to carefully check the payment policy details outlined on the property listing page and in the booking confirmation.
“Customers can also report messages to us via our customer service team, or by clicking on ‘report an issue’, which is included in the chat function, where we also have clear guidance for customers on how to avoid suspicious activity.”
In a statement, a spokesperson for Booking.com said: “We can confirm that this is not a breach of Booking.com’s system. We are aware that some of our accommodation partners have been directly targeted by very convincing phishing…