Keith Dawe has been waiting since 2020 for Expedia to refund his airline tickets. But neither the online agency nor his airline can find the missing money. Where is it?
Question
I need help getting a refund from Expedia. I booked two roundtrip Air Transat tickets from Toronto to Paris through Expedia back in 2020. I had to cancel the flights. Under the refund rules during the pandemic, Expedia said I could get my money back. Expedia said it would process the refund in a matter of weeks.
I waited a few months, but the refund never showed up on my credit card. Then I contacted Expedia in early 2022, and they told me to contact Air Transat for my refund. I did, and an Air Transat representative said the airline had already sent my refund to Expedia.
I’ve contacted both Expedia and Air Transat on numerous occasions since then, and I’ve also asked my credit card company for help. It says there’s no record of a refund from Expedia or Air Transat.
I would love to get a refund….