“Where exactly did they think we were? How is it OK to leave passengers for 48 hours with zero confirmation about how we would get home?”
Travelstart has since informed the couple that they will be getting a refund of R7,726 for both tickets, for which they paid more than R16,000.
“How is this OK?” she asked.
This comes as Bryte, the company they bought travel insurance from, has rejected their claim.
“We do not pay for any expenses for cancelling, changing, cutting short or postponing an insured journey … when the service of the public transport carrier on which you are booked to travel is withdrawn from service by the order or recommendation of the regulatory authority in any country.
“You must direct your claim to the public transport carrier you were booked to travel on,” the company said.
Other insurers have also rejected claims from other South Africans who had to make very expensive plans to get home on other airlines when Emirates cancelled their…