Ankit says one major Gen AI use case has been in hotel reviews. Hotels tend to have hundreds, sometimes thousands of reviews. “It’s cumbersome for the user to decide which review to read and which not to,” says Ankit. So, they have used Gen AI to create summaries of hotel reviews, helping the user to avoid wasting time wading through many reviews. “This one paragraph will give you a full view on why people prefer a hotel, what they like or dislike about it,” says Ankit, who was product-incharge at Careem, Freecharge and Snapdeal before joining MMT in 2019.
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This form of summarisation is something…