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Shangari Sekar, Manager, Veterinary Healthcare, Mandai Wildlife Group, joined in 2017 as a veterinary technician. Her role has since broadened from laboratory diagnostics into operations, compliance and people leadership.
THE NEWS:
Mandai Wildlife Group says its career development is built into employee progression, not left to chance, a strategy Group Chief Human Resources Officer Marcus Heng credits for staff retention and exemplified by tram driver Raymond Loh, who rose from tram captain in 2019 to Senior Tram Captain at Bird Paradise after seven years.
DETAILS:
WHY IT MATTERS:
Embedding career development into progression helps Mandai retain skilled staff, ensuring safe tram operations and a consistent guest experience as the park expands under the Bird Paradise brand.
FAQ
How does Mandai Wildlife Group aim to retain employees?
Mandai’s Group Chief Human Resources Officer Marcus Heng says the company embeds career development into employee progression, providing clear growth paths rather than leaving advancement to chance, which the group believes improves staff retention.
What was Raymond Loh’s job before joining Jurong Bird Park?
Before becoming a tram captain in 2019, Raymond Loh spent 15 years driving container trucks, a background that helped him manage the safety‑critical tram routes that share roads with park visitors.
How long did it take Raymond Loh to become Senior Tram Captain at Bird Paradise?
After joining the park as a tram captain in 2019, Loh was promoted to Senior Tram Captain in 2026, seven years later, and now coordinates the daily tram service at Bird Paradise.
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