Airlines and airports spent US$4.5 billion (R86 billion) more on technology in 2023 compared with 2022 ($30 billion, or R573 billion), according to SITA’s Air Transport IT Insights report.
The report found that key investments in technology included generative AI and business intelligence software to resolve operational challenges, optimise passenger experience and improve environmental sustainability.
Additionally, it found increased demand for cybersecurity, with 97% of respondents having major projects to address the issue. Real-time aircraft data collection for aircraft management (89%), automated baggage asset management (73%), and passenger services to enhance travel experience (95%) were also priorities.
Passenger-focused technology adopted includes contactless identity verification systems, self-service solutions and real-time monitoring. About 70% of the airlines surveyed expect to have biometric ID management by 2026, and 90% of the airports plan to invest in more…