At a Glance
- Today’s integrated telco model is evolving into four distinct competitive arenas: infrastructure, services (for both consumers and enterprises), platforms, and “customer intimacy” plays focused on specific industry verticals or customer needs.
- The boundaries between each of the competitive arenas aren’t set, and where they meet is generating a lot of competitive friction.
- Some leading telco executives are quickly developing arena-by-arena strategies that require new partnerships, capabilities, and ways of working.
- Change is underway and will accelerate, so “wait and see” isn’t an option.
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