Airline retailing—essentially selling new products in new ways, either directly to customers or via intermediaries—could be worth $40 billion by 2030.
And payments, as a critical link between airlines and their customers, are a vital component of retailing. But if airlines are to realize the full value of retail, it is imperative that they get payments right.
A new report, Airline distribution and retailing: How payment innovation can help airlines improve customer experience and the bottom line, highlights the relatively unexamined area of payments and how innovation in this area can help airlines to improve customer experience, grow revenue, and decrease costs.
Every year, approximately 2.9 billion…