The hotel of the future

As travel resumes and builds momentum, it’s becoming clear that tourism is resilient—there is an enduring desire to travel. Against all odds, international tourism rebounded in 2022: visitor numbers to Europe and the Middle East climbed to around 80 percent of 2019 levels, and the Americas recovered about 65 percent of prepandemic visitors —a number...

How will hotel companies improve the guest experience, create a happier workforce, and help fight climate change? Five of McKinsey’s travel and hospitality experts—Margaux Constantin, Vik Krishnan, Matteo Pacca, Steve Saxon, and Caroline Tufft—envision the hotel industry of the 2030s. Read further.

Samsara’s CEO and co-founder Sanjit Biswas believes that the driving force behind the company’s rapid growth is the compelling idea that technology can change the physical world. “I think the driving factor for our employees is the impact that we have in the real world,” he explains. “Our customers in physical operations are the ones...

Tourism is vital to Spain. The country’s natural attractions and cultural assets draw crowds from around the world—making many of its communities reliant on tourism. Pre-pandemic, Spain was the second-largest tourism destination in the world, drawing 84 million visitors in 2019 who brought over €92 billion in revenue. Travel and tourism accounted for around 14...