Design satisfies the conscious and tickles the subconscious. — Joe Gebbia, Airbnb cofounder.
Several stories in this week’s newsletter highlight how design is much more than how things look. It impacts the entire customer experience, from how a product is presented to how a customer is offboarded. Good design not only gets the job done but it also connects.
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After a slump in demand due to travel restrictions caused by COVID-19 for three years, International Family Leisure Travel from the U.S. reached pre-pandemic levels in January 2023. The demand for family and group travel to outbound destinations from the U.S. matched the figures of January 2018 in the corresponding period of January 2023. The...
As COVID restrictions eased during 2022, the world reopened to tourism. The holiday season in December 2022 saw a rise in demand for travel bookings across the globe. The trend continues for the spring season of 2023 as bookings rose up to twice the demand of the corresponding booking period of Jan ’22. Travelers from...
Kazakhstan’s Nursultan Nazarbayev International Airport has turned to SITA to deliver new digital solutions to reduce operational costs while supporting improved aircraft turnaround performance. This includes SITA providing all its essential passenger, baggage, and operational IT systems. A key focus for the airport is to streamline airside operations. Using SITA’s Airport Management solution, the airport...
