The global mishandled baggage rate has spiked by 24% to 4.35 bags per thousand passengers in 2021 as the industry recovers from the pandemic, according to the SITA Baggage IT Insights 2022, released today.
The report shows passenger traffic has evolved since 2020, with most of the 2021 recovery being driven by domestic travel, but the resumption of international and long-haul flights is contributing to an increase in mishandling.
Transfer bags continue to account for most mishandled bags. An increase in long-haul flights with connections in 2021 has pushed up the bags delayed at transfer to 41%, which is 4 points increase from 2020. The mishandling rate at the global level on international routes is 8.7, yet only 1.85 for domestic routes. Put differently, at a global level, the likelihood of mishandling a bag is about 4.7 times higher on international routes compared to domestic routes.
Delayed bags accounted for 71% of all mishandled bags in 2021 – a 2…
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