ACI World today revealed the results of its annual Airport Service Quality (ASQ) customer excellence survey, with 33 airports picking up ‘hygiene’ awards in the programme which was modified for 2020 to take into account the impact of the COVID-19 pandemic and the airport industry’s response to it.
Despite the challenges posed by the pandemic, airports managed to collect ASQ surveys from their customers throughout the year and 108 awards have been won by 89 individual airports around the world.
Based on new hygiene related questions added to the survey questionnaire, ACI has introduced a new award – ‘Best Hygiene Measures by Region’ – of which there are 33 inaugural winners.
ACI World believes that the new award provided…