This article is written by David Millili, CEO of Angie Hospitality.
The future is here. While robots and artificial intelligence were “cool concepts” for the future, COVID-19 flipped the industry upside down and has forced a new conversation about hotel staff and guest safety. The hotel experience with personalized, human connection will never become obsolete, but robotic tech can change the game for the better.
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Research by Gartner shows that customer experience drives over two-thirds of customer loyalty. Investing in the right technologies now can ensure guests feel safe and comfortable while staying at a hotel this year. This increases overall satisfaction, which then leads to improved loyalty and return visits….