DEAR TRAVEL TROUBLESHOOTER: Air Canada destroyed my Rimowa suitcase on a recent flight from Toronto to San Francisco. The airline instructed me to send the suitcase to a repair agent in Texas. The agent declared the suitcase unrepairable, despite the fact that they have no contract with Rimowa and no product expertise in this brand.
Air Canada then offered me a choice of inferior replacement bags, which I declined, and recently sent me a $230 check in proposed compensation. I paid roughly $1,000 for my Rimowa bag, and it was of a quality to last a lifetime. So, neither of these options is acceptable to me.
I have had multiple unsuccessful phone calls with Air Canada. I’ve escalated my…
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