Air Canada found liable for chatbot's bad advice on plane tickets

British Columbia

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A screengrab from Air Canada's customer information page. The B.C. Civil Resolution Tribunal found the airline liable for bad advice offered by a chatbot on the company's website that meant a passenger couldn't claim a bereavement rate. (Air Canada)

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Air Canada found liable for chatbot’s bad advice on plane tickets

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Air Canada found liable for chatbot’s bad advice on plane tickets

Airline’s claim that online helper was responsible for its own actions was ‘remarkable’: small claims court

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